Presentation
25. Enhancing VR Customer Service Training: A System for Generating Customer Queries and Evaluating Trainee Responses
DescriptionOur virtual customer service training, leveraging autonomous avatars, reduces authoring costs and enables remote participation; we use LLM and RAG technology to generate service-specific questions and assesses the correctness of trainee answers, paving the way for independent learning.
Event Type
Poster
TimeSunday, 28 July 20249:00am - 5:30pm MDT
LocationMile High Pre-Function Area
Session TimeSunday, 28 July 20249:00am - 5:30pm MDTMonday, 29 July 20249:00am - 5:30pm MDTTuesday, 30 July 20249:00am - 5:30pm MDTWednesday, 31 July 20249:00am - 5:30pm MDTThursday, 1 August 20249:00am - 5:30pm MDT
LocationMile High Pre-Function Area
Full Conference
Full Conference Supporter
Experience
Exhibitor Full Conference
Exhibitor Experience
